FAQs
You can pay online. We accept payment in United Kingdom Pounds (£), Euro (€), United States Dollars ($), Canada Dollars ($), Australia Dollars (AU$), Israel New Shekels (₪), China Yuan Renminbi (¥), Denmark Kroner (kr), Hong Kong Dollars (HK$) & Czech Koruna (Kč).
For payments made in GBP we accept: Visa, Maestro, Visa Electron and MasterCard. For all other payments we accept: Visa, Visa Electron, JCB, MasterCard and Alipay.
We also accept payment through PayPal for GBP, Euro and US Dollars.
Pay later with Klarna available. Click here for more information about Klarna.
Please do not send cash or cheques to us.
Don't worry, sales taxes & import VAT on orders dispatched to the European Union are all pre-paid by us via the postal service. You can shop with confidence at allbeauty.com knowing that the price you see is the price you pay.
Please note: We have no control over taxes and fees on orders sent outside of the EU. Please contact your local customs office for details of any possible charges prior to placing your order.
We deliver anywhere in the world, FREE delivery is available on your order - full details can be found on the delivery page for your chosen country. Our FREE option may not be available for larger orders or orders containing particularly heavy items. Orders of two or more items may be dispatched separately. Click here to find out more about delivery.
Certain less expensive items we stock, can be subject to large postal charges in comparison to their value. Rather than putting up our prices, we thought it made sense to continue to offer you these great bargains, with the option of either making a small payment for postage, or including these cheaper items as part of a larger order, in order to get FREE UK post.
Due to international aviation regulations, certain beauty products are considered too hazardous to be sent by air. This means we are not able to offer all of our products for delivery to every destination. Please accept our apologies for any inconvenience or disappointment caused.
When you use one of our tracked delivery services, we’ll automatically send you an email with your tracking number, and the address for the courier company’s tracking website, as soon as we dispatch your order. Follow the simple instructions to keep tabs on your order every step of the way.
At busy times orders may take 2-3 days to be dispatched. The majority of orders are received within 2-3 business days after dispatch. As we cannot guarantee the speed of the postal service please allow up to: 8 business days for UK delivery, 12 business days for Western Europe and 20 business days for the Rest of The World.
Due to Industrial Action affecting Royal Mail deliveries some orders are taking longer to deliver than usual and for tracking to update.This is also impacting other delivery services. Please allow extra time before contacting us. The Royal Mail Tracked 48 last order date for Christmas delivery is Thursday 15th December.
Please package your product(s) securely in the original packaging. You will also need to include a brief letter with your name and address and explain why you are returning the product(s). This will enable us to refund the correct account.
UK, Isle of Man & Channel Island Customers only*
To return your order/item, please click the return button on your order page to start the process.
Please allow 30 days for your return to be received and processed.
For International Customers, we are unable at this time to offer a freepost address for returns. Delivery charges incurred will not be refunded. Your statutory rights are not affected.
Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials include: aerosol items, items containing flammable, volatile or corrosive chemicals, some alcohol-based items and items that contain contents under pressure.
We always recommend obtaining a dated proof of postage receipt when posting and retaining this until we confirm we have received your parcel. These receipts are also available from all Post Office counters.
Occasionally yes. In the unlikely event that an item is not in stock we will contact you within 72 hours of the receipt of your order. You will have the option of cancelling or continuing with the remainder of the order. If you would like to be emailed when a particular product comes back into stock, please message us from your account with the product details.
If you have not received your order after the time periods outlined in “How long will it take to receive my order?” please contact us and we will do all we can to help.
Due to Industrial Action affecting Royal Mail deliveries some orders are taking longer to deliver than usual and for tracking to update. This is also impacting other delivery services. Please allow extra time before contacting us. The Royal Mail Tracked 48 last order date for Christmas delivery is Thursday 15th December.
allbeauty is an online retailer which is set up to sell directly to Customers and is not a wholesaler.
You can be kept up to date with our special offers and any Voucher Codes that we may be running by opting into receiving our e-newsletter and emails. You can do this by logging into your account page and selecting Contact Details & Billing Address under My Details. At the bottom of your details is an option to be included in our special deals.
As an internet company, we do request that you register with us and place your orders online. Please contact us via your account for further information.
To change your password, simply login to your account, select Account Details under Account Settings and type in your new password as directed.
Security is extremely important to us, our Website has security measures in place to protect the loss, misuse and alteration of the information under our control. Certain areas of our site use industry standard SSL to encrypt sensitive data, such as your billing address details. We record IP address of persons submitting orders to aid fraud prevention and will disclose any information necessary to fully co-operate with law enforcement authorities in investigating suspected lawbreakers.
For your added security all payment pages are hosted and processed by Adyen which means that we don't hold records of your credit card details.
If you no longer wish to be kept up to date with our special offers and any Voucher Codes, you can remove yourself from our mailing lists by logging into your account page and selecting Communications Preferences under Account Settings.
To save time (and trees!) allbeauty is pleased to make your Voucher(s) available by email in PDF format!
Simply enter (and then confirm) the email address of the lucky recipient and we will automatically send out their Voucher(s) when you complete the checkout process.
Easy, you can download Acrobat Reader from Adobe free of charge! Click here to visit the Acrobat Reader website.
Only if you want to! You can redeem any Voucher using the unique code printed at the base. You can read this from the screen without ever needing to print out your Vouchers.
You don’t have to! You will be automatically enrolled into Mybeauty when you create an account with allbeauty.
Points are earned by making purchases at allbeauty. For every £1 you spend, you will earn 1 Mybeauty point. When you have earned 100 points, you can start spending your points.
Mybeauty points can be used to make payment on purchases in the same way you would spend your currency. There is an option at checkout where you can choose to spend your points.
Yes, payment can be made using both points and currency in the same transaction. There is an option at checkout where you can choose to split your payment between points and currency.
When you are logged in, you will be able to go to ‘My Account’ and check your points balance by clicking on ‘Mybeauty Points’.
Yes, there are no brand or product exclusions.
Yes, if you make a payment using your Mybeauty points, you will still qualify for points on that transaction.
Points will post to your Mybeauty account once your entire order has been dispatched, subject to processing timeframes and/or website maintenance.
If an item is returned, points will be deducted from your Mybeauty account. This may result in a negative points balance.
Yes. If you make a payment for a product using your points, you will still be able to exchange the products.
If you require a refund, the points will be refunded to your Mybeauty account.
Mybeauty points cannot be earned on gift wrap, gift vouchers or delivery. There are no other exceptions.
Your Mybeauty points balance will reset every 365 days.
All Mybeauty Points are based on GBP value. Your local currency spend will be converted to GBP and points awarded based on this. The value of your points and what you have to spend will also be in GBP and vouchers will be worth the equivalent in your local currency.
Yes we do, you can give your friends 10% off when they place their first order with allbeauty. And to say thanks we’ll give you £5 off your next order for each friend who purchases for the first time.
If you would like more information on our referral scheme please visit our Referral Scheme FAQ page and terms & conditions page.
