Terms & Conditions

GENERAL INFORMATION

These terms and conditions apply to the use of this Website, and by accessing this Website and/or placing an order, you agree to be bound by the Terms and Conditions set out below.

This Website is created, administered and controlled by allbeauty.com. (Registered in Guernsey No: 44872), Unit 8 Guilberts Industrial Centre, Collings Road, St Peter Port Guernsey, GY1 1FN. You can contact us from your account. The Website is governed by the laws of Guernsey although you may have additional rights under your local law if you are purchasing as a consumer. allbeauty.com reserves the right to alter these Terms and Conditions occasionally without prior notification. The contract will be concluded in English.

The Website may only be used for lawful purposes. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Before you place an order, if you have any questions relating to these terms and conditions, don't hesitate to get in touch with our Customer Service Team from your account.

The Personal Information which you are required to provide when you register as a Customer should be true, accurate, current and complete in all respects, and you must;

Notify us immediately of any changes to the Personal Information by contacting our Customer Service Team via e-mail, or calling us at +44 (0) 1446 688111 or by updating them in the account page information.

You agree not to impersonate any other person or entity or to use a false name or name you are not authorised to use.

We reserve the right to:

  • Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice, and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.
  • and/or
  • Change the Terms and Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed your acceptance of such change. You must check regularly to determine whether the Terms and Conditions have been changed.


PRODUCT DESCRIPTIONS

Each product purchased is sold subject to its Product Description. We have made every effort to reproduce colours on the Website as accurately as possible. However, different computers reproduce colours in slightly different ways, so colour matches are not yet possible over the Internet. If you are not satisfied with the colour of the item you have ordered, we offer a no-quibble 60-day money-back guarantee on all products. Please see our returns policy.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system.


MAKING AN ORDER

All communication from allbeauty.com will be addressed to your email address as supplied when you register. If you do not receive a confirmation email after registering or placing an order, please get in touch with us immediately. allbeauty.com will not be responsible if you should fail to receive emails sent to the email address you provided when you register.

The technical steps required to create the contract between you and us are as follows:

  • You place the order for your products on the Website by pressing the confirm button at the end of the checkout process.
  • We will send you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from allbeauty.com
  • When your product is shipped from our warehouse, we will send you a dispatch confirmation email.
  • Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered is unavailable from stock.
  • The product you ordered is unavailable for delivery to your selected delivery country.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.
  • You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

allbeauty.com reserves the right to restrict the number of items available for sale to any individual Customer.

At busy times orders may take 2-3 days to be dispatched. The majority of orders are received within 2-3 business days after dispatch. As we cannot guarantee the speed of the postal service, please allow up to: 8 business days for UK delivery, 12 business days for Western Europe and 20 business days for the Rest of The World.


PAYMENT

We accept payment in GBP (£), Euro (€) and USD ($).

For payments made in GBP, we accept Visa, Maestro, Visa Electron and MasterCard. For all other payments, we accept Visa, Visa Electron, JCB, MasterCard and Alipay. We also accept payment through PayPal for GBP, Euro and US Dollars.

We do not hold any credit card details. All payments are processed securely through our approved payment provider's website.

We do not sell products to children, if you are under 18 you may use allbeauty.com, but all orders must be made by your parent or guardian.


CLEARPAY

If you purchase Products from allbeauty website using Clearpay, the first interest free instalment will be taken by Clearpay when you place your order. The remaining instalments will be taken by Clearpay in line with your contract with Clearpay.

In using Clearpay as a payment method you will enter into two separate contracts. One contract will be with allbeauty for the purchase of the products and that contract will be formed when allbeauty sends you the Shipment Confirmation email

The other contract will be with the payment provider (Clearpay) which will be on their own terms and conditions for their respective payment services. allbeauty has no control over your contract with Clearpay.

You must be over the age of 18 and have a UK residential address and billing address in order to use Clearpay.

Further information on Clearpay can be found here: https://www.clearpay.co.uk/en-GB


BEAUTY BOX

Please note in the event that one of the items in the beauty box becomes unavailable then we reserve the right to substitute the item with a similar product of equivalent or greater value.


PRICE PROMISE

  • Price matches will only be done against the selected retailer list; Beauty Bay, Boots, Cult Beauty, Debenhams, Escentual, Harrods, Harvey Nichols, House of Fraser, John Lewis, LookFantastic, Next, Selfridges, Sephora, Superdrug, The Fragrance Shop, The Perfume Shop
  • The competitor’s product must be identical to the one sold on our site (including condition, make, model, size and colour) and must be available for immediate dispatch.
  • We will match the price displayed on the competitor's website, including standard delivery. Samples and free gifts are not included.
  • We only match standard/regular prices. Special prices for groups like account holders or club members and subscription holders are not included.
  • Price match applies to prices as stated in GBP and delivered to UK addresses.
  • The price match must be agreed upon before purchase with a customer care agent from allbeauty. All price match codes are valid for 24 hours.
  • Only 1 unit per order may be purchased using price match.
  • Price match after a purchase is at our discretion, up to a maximum of 7 days after purchase.
  • Price match after purchase will be by a refund. We reserve the right to decline price matches on prices that look like an error.
  • We reserve the right to withdraw the Price Match Promise at any time.
  • Price match cannot be used in conjunction with any other offers.


RETURNS POLICY

All products purchased through this website are covered by our 60 day no quibble guarantee. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product(s) to us within 60 days of receiving your order and we will refund you. Please include a brief letter including your name and address and an explanation as to why you are returning the item(s). We offer a freepost returns address for our UK & Channel Island Customers only. For faulty, damaged or incorrect items please see below. For our returns address and further information please see Returns.

Your statutory rights are not affected.

For reasons of hygiene & safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping or show any signs of having been used unless they are faulty.


RIGHTS OF CANCELLATION

You are entitled to cancel your order up to 14 days after the day you receive your order.

If you realise you have made a mistake when ordering, there is a 20-minute window where you can stop your order. Find the order in your account and select the CANCEL button to do this. Unfortunately it is too late to stop the order if this Cancel button is unavailable.

Once our fulfillment warehouse begins processing your order, we are unable to stop it. However, you can return your unopened order using our original packaging for a full refund. We offer a Freepost returns service on our website for all orders returned within our UK delivery areas.

Please inform us of your intent to cancel within 14 days of receiving your order and we will provide you with our return's address so you can return the goods to us at your expense. Please note, we reserve the right to await receipt of the returned goods before issuing your refund.

On receipt of your returned unopened order we will automatically refund the original payment method used to place the order for you.


FAULTY, DAMAGED, UNSATISFACTORY QUALITY OR INCORRECT ITEM RECEIVED

We will always do our best to ensure that your product(s) arrive correctly and in perfect condition. However, occasionally mistakes do occur or items are damaged in transit. Please check your product(s) on receipt and report any issues to us as soon as possible. The sooner we are notified the easier and quicker it will be to resolve the issue for you.

Where products received are of poor quality, incorrect, faulty or damaged, the following applies:

Within 30 days of receipt of the goods: we will offer you a full refund, including any postage you paid or if you prefer and the product is still available, a replacement will be sent.

After 30 days but within 6 months of receipt of the goods: we will offer you a replacement in the first instance, or where a replacement is not available (for instance it is no longer in stock), a full refund will be paid including any postage.

After 6 months of receipt of the goods: the responsibility is yours to prove that the goods were faulty when they were received, and we will do our utmost to resolve the issue to your satisfaction. Depending on the circumstances we may offer a replacement, a partial refund or a full refund.

As a consumer, you have legal rights in relation to product(s) that are faulty, received damaged or not as described.

Please message us from your account, or during office hours by calling +44 (0) 1446 688111.

For more information about your other statutory rights, please visit the UK Government’s website at: www.direct.gov.uk.


VAT & SALES TAXES

Don't worry, sales taxes & import VAT on orders dispatched to the European Union are all pre-paid by us via the postal service. You can shop with confidence at allbeauty.com knowing that the price you see is the price you pay.

Please note: We have no control over taxes and fees on orders sent outside of the EU. Please contact your local customs office for details of any possible charges prior to placing your order.


LINKS

To provide increased value to our Customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.


PERSONAL INFORMATION

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable Guernsey Data Protection and consumer legislation in place.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

  • Processing your orders.
  • For statistical or survey purposes to improve this Website and its services to you.
  • To serve Website content and advertisements to you.
  • To administer this Website.
  • If you consent, to notify you of products or special offers that may be of interest to you.

You have the right to ask us to give you a statement about the personal data we process about you, to rectify your data, or to delete your information, to withdraw your consent given for processing of personal data, or to remove you from our mailing lists.


SECURITY AND PRIVACY

allbeauty.com respects your privacy and only collects the information necessary to facilitate the delivery of our products to our Customers. All information is kept confidential and secured. We may periodically send emails to our Customers informing them of updates to our services.

Our Website has security measures in place to protect the loss, misuse and alteration of the information under our control. Certain areas of our site use industry standard SSL to encrypt sensitive data, such as your billing address details. We record IP address of persons submitting orders to aid fraud prevention and will disclose any information necessary to fully co-operate with law enforcement authorities in investigating suspected lawbreakers.

We collect Contact and Delivery information (e.g. name, billing address, delivery address and email address) The Customer's Contact and Delivery information is used to get in touch with the Customer when necessary and to supply products as ordered. For your added security all payment pages are hosted and processed by Adyen Payment Services which means that we don't hold records of your credit card details.

A cookie is a piece of data stored on the user's hard drive containing information about the user. allbeauty.com utilises cookies to enable our systems to recognise your browser and to provide personalised features.

allbeauty.com may amend this policy from time to time.

Should you wish to close your account, please contact our Customer Services Team by sending a message from your account. Once you cancel your account you will no longer be able to shop online or receive e-mails from us. You can re-register at a later date using the same email address, however, any historic order information will not be available to view.

You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting our Customer Service Team immediately by sending a message from your account or calling +44 (0) 1446 688111.


PRIZE DRAWS

When entering any of our contests or prize draws, you agree, if chosen as a winner to provide your name and mailing address. If you win, we will respond to your competition entry from an allbeauty blue tick verified social media account with additional details on how to claim your prize. The prize will be sent if confirmation and a postal address is received from you within three business days from the date of competition win notification. Full terms and conditions for each prize draw are listed on competitions. We may occasionally run competitions in conjunction with our sister company Fragrance Direct.

Entrants of any prize draw agree to have their names published in allbeauty.com promotional materials.

The judge’s decision is final and no correspondence or discussion shall be entered into. Competition prizes can only be sent to those countries we deliver to.


PROMOTIONAL VOUCHER CODES & GIFTS

From time to time we may offer promotional Voucher Codes for discounts, prize draws or free gifts. Please be aware that certain Vouchers may be applied automatically during checkout according to basket criteria that you have fulfilled. Voucher Codes remain valid for the durations stated in our promotional materials, at the sole discretion of allbeauty.com and may be discontinued at any time without prior notice. Customers may only redeem either one Voucher Code, or a single promotional gift, per order. All Voucher Codes that provide a % discount will have a spend limit of £500. All Voucher codes can only be used once per customer.

Unless otherwise stated promotional Voucher Codes will not be redeemable against products that are already being promoted. Specifically products in 3 for 2 offers, Brand Sale Events (this includes Highlight or Brand of The Week), On Sale, Special Offers, Outlet and Gift Vouchers will be excluded.

Promotional Voucher Codes will also not be redeemable against the following brands; Moroccanoil, Chanel, Tom Ford, Dior, Jo Malone, Hermes, Aqua di Parma, Creed, Givenchy, Mancera, Xerjoff, Editions de Perfum, Etat Libre, Montale, Tiziana Terenzi, Amouage, Juliette Has a Gun, ZARKOPERFUME, Byredo, Casamorati, Floris, Roja Perfume, Molinard, Noble Isle and La Mer and Decléor.

FREE GIFTS

Free gifts are offered subject to stock availability and on a first come first served basis. allbeauty.com will always seek to ensure a reasonable stock of any free item is available before running a free gift promotion. If your free gift is no longer available we will make every effort to inform you as soon as possible either during checkout, or by email.


MYBEAUTY POINTS

These terms and conditions apply to your participation in the Mybeauty Rewards Scheme (the “Points Programme”) which enables you to earn and spend points on purchases on the allbeauty.com website (the “Website”).

Upon placing an order and/or registering for an account on the Website, you shall be automatically enrolled into the Points Programme and you agree to be bound by the terms and conditions set out below. If you have any questions about the Points Programme or these terms and conditions please contract our Customer Services Team by sending a message from your account.

The Points Programme is created, administered and controlled by allbeauty.com. (Registered in Guernsey No: 44872), Unit 8 Guilberts Industrial Centre, Collings Road, St Peter Port Guernsey, GY1 1FN (“allbeauty”, “we”, “us”).

The Mybeauty Rewards Scheme was launched on the 26th of January 2021. Unfortunately, we are unable to award any points for orders placed prior to this date.

MEMBERSHIP

Membership of the Points Programme is free of charge and is available to all non-trade customers of our Website aged 18 years and over. Customers who place an order and/or register for an account on the Website are automatically enrolled into the Points Programme.

We may refuse membership to the Points Programme if we feel there is a good reason to do so.

Membership of the Points Programme is restricted to individual account holders and therefore you may not share or transfer your points to a third party, including a friend or family member.

Your allbeauty account will record the points you’ve earned or spent. You can view your current points balance by logging into your allbeauty account page on the Website. We will also send you a monthly loyalty programme update email with details of your total points balance.

EARNING POINTS

You will earn one point for every £1 that is spent on qualifying purchases on the Website. If your purchases are made in another currency then you will earn points on the equivalent Sterling amount which we will automatically covert at our daily exchange rate.

Points are awarded on the final amount that you actually pay on the Website (including any sales tax but excluding gift wrapping and shipping charges) and after any relevant discounts or promotions have been deducted.

Points will usually be credited to your account once your order is dispatched. We may withhold or delay crediting points to your account where we reasonable suspect fraudulent activity or a breach of these terms and conditions.

We may, from time to time, exclude certain products from the Points Programme at our sole discretion but if we do so then we will clearly state such exclusion on our Website.

From time to time, we may run special promotions and award additional points. For example, we may increase the number of points that you receive for every £1 GBP you spend, or award bonus points when you purchase a particular product.

We may set a limit on how many promotional points can be awarded to any one account.

If you have earned points on a product which you later decide to return then the relevant points will be deducted from your account when the products have been received by allbeauty and your payment has been refunded. This may result in a negative points balance.

We may deduct points or adjust your points balance in the event that points have been credited or debited in error, or where we reasonably suspect fraudulent activity or a breach of these terms and conditions. In the event a system error causes an incorrect points balance to be displayed, we will use reasonable endeavours to correct this as soon as is reasonably practicable. Where it is demonstrable that a system error causes an incorrect points balance to be displayed allbeauty is under no obligation to honour the incorrect points balance.

Queries about your points balance should be referred to our customer services team by sending a message from your account.

Please note that your points balance will reset thirteen months after the anniversary of your account and then every thirteen months thereafter. We will send an email to your registered email address to remind you that your points are going to expire.

SPENDING YOUR POINTS

Points my only be redeemed on website purchases and cannot be exchanged for cash or gifts.

Our usual Terms and Conditions governing the purchase of products from our Website also apply to the purchase of products from our Website using your points.

The redemption value of points is 1 point = £0.01 GBP. We reserve the right to vary this right at any time in our sole discretion. If we do decide to vary this rate then we will use reasonable endeavours to inform you in advance.

Points can only be spent in increments of 100. This means that if, for example, you have 370 points in your account and you want to spend them on a qualifying purchase you will be able to spend 300 points but will need to pay any remaining balance of the purchase price in cash (leaving 70 points in your account).

From time to time, we exclude certain products from the Points Programme at our sole discretion but if we do then we will clearly state such exclusion on our Website.

MARKETING

If you have a current points balance we may send you emails about news and offers relating to the Points Programme as well as any other promotional offers unless you let us know otherwise.

You can opt out of all such marketing and withdraw your consent at any time by clicking unsubscribe in the communications you receive. Opting-out will not affect your membership of the Points Programme and you can still check your points balance on your account page.

All personal data processed in connection with the Points Programme shall be processed strictly in accordance with our privacy policy.

GENERAL

We may immediately suspend or terminate the rights of any customer and/or close an account if:

  1. we suspect fraudulent activity or a breach these terms and conditions;
  2. we reasonably believe that you have acted in a manner not permitted by these terms and conditions; or
  3. if you supply false or misleading information to us or we discover that you are not eligible to be a member of the Points Programme.

You can also close your account at any time by contacting our Customer Services Team by sending a message from your account. If an account is closed for any reason, all rights to spend the points from that account are lost and cannot be restored to a new account.

We may make changes to these terms and conditions from time to time. If we decide to change these terms and conditions we will seek to give you reasonable notice first by email or by posting a notice on the Website.

We may suspend or close the Points Programme at any time in our sole discretion but we will use reasonable endeavours to give you as much notice as we reasonably can before we do so.

Our responsibilities under the Points Programme are as set out in these terms and conditions.

These terms and conditions are subject to the allbeauty.com Terms and Conditions for use of the Website and the placing of orders.


TRADING NAME AND ADDRESS

allbeauty.com, allbeauty.co.uk, CheapSmells.com and CheapSmells.co.uk are trading names of IEB Trading Limited. Registered Office, Unit 8 Guilberts Industrial Centre, Collings Road, St Peter Port Guernsey, GY1 1FN. Registered in Guernsey No: 44872.


AFFILIATES AND 3RD PARTY ADVERTISING

allbeauty.com is not responsible for the content of external Internet sites.

If you own or operate a website then you can apply to join our affiliate programme to receive commission on sales generated by your visitors to our site. We are members of both Affiliate Window and WebGains Affiliate networks.


WHOLESALE

Please note we are an online retailer selling direct to Customers and not a wholesaler. We do not sell large quantities of individual items. Consideration can be given to wholesale if you are a trader, or potential operating partner, who will purchase across the range i.e. small quantities of many products. Please send a message from your account for further information.


MARKETING

We often run special promotions via offers or emails that include the use of promotional codes. Please note thaƒt most promotional codes have an expiry date after which they are not redeemable. Promotional codes may not be used in conjunction with discount codes as redeemable through affiliate and/or third party advertising channels. Offers can only be redeemed via the allbeauty.com website.

Promotional codes remain the property of allbeauty.com and are non-transferable and may not be reproduced in any form without prior consent from ourselves. We reserve the right to remove promotional codes at any time and without warning. We reserve the right to withdraw any offers at any time.


INTELLECTUAL PROPERTY RIGHTS

“ALLBEAUTY”, “ALL BEAUTY” & "Cheap Smells" are registered trademarks. The allbeauty.com logo, page headers, custom graphics and button icons are the property of allbeauty.com and may not be used in connection with any product or service that is not offered by allbeauty.com in any manner that is likely to cause confusion amongst our Customers, or discredit allbeauty.com.

Prior written confirmation is required for any use of the trademarked terms “ALLBEAUTY”, “ALL BEAUTY” & "Cheap Smells". All other trademarks, product names and company names or logos cited within this site are the property of the respective owners. allbeauty.com is not related to, endorsed by, or in any way connected or associated with these companies.