QUICK RETURNS
Follow the simple steps below in how to return your unwanted item.
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1. Register your return
Click here to start your return.
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2. Post your return
Proceed through the portal and you’ll be given the option to choose a carrier to fulfil your return.
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3. We'll do the rest
Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.
*Please note that in order for a return to be eligible, it must be in pristine condition and raised within 60 days of receipt. You can read our extended Return Policy below for full Terms & Conditions
Return Policy FAQs
We want you to be happy with your order and offer a 60-day no-quibble guarantee on all products purchased through allbeauty. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product(s) to us within 60 days of receipt and we will refund you at the price you paid for the product(s). Please note we will not refund any postage you may have paid on the original order.
For faulty, damaged, unsatisfactory quality or incorrect item/s received, please contact Customer Service via the email address or telephone number below within 60 days of receiving your order. Ensure you do not dispose of broken items, as we will require photographic evidence to support any claims for damages. Once this has been provided, we will offer a full refund or replacement.
For reasons of hygiene and safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping or show any signs of having been used unless they are faulty. For faulty, damaged, unsatisfactory quality or incorrect item/s received please see the separate section here.
Our Returns Policy does not affect your statutory rights.
For information on your cancellation rights under the Right of Cancellation (Consumer Contracts Regulations 2013) please refer to our Terms & Conditions.
To arrange a return, please review the steps above and click the highlighted text under 'Register your return'.
Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.
Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it's on its way!
If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account.
