Delivery & Returns

Royal Mail Tracked 48

Mainland UK: 2-3 business days after dispatch.
Highlands & Islands: 4-5 business days after dispatch

Royal Mail Tracked 24

Orders placed by 3pm Monday to Friday will be delivered the next day, Orders placed between 3pm Friday to 3pm Monday will be delivered on a Tuesday.

DPD Next Day

Orders placed by 2pm will be delivered the next day.

Please note for certain postcodes we are unable to provide a DPD Next Day delivery, see delivery page. There will be no deliveries on Bank Holidays and instead orders will be delivered the next working day.

Royal Mail Special Delivery

Guaranteed Next Business Day

Special Delivery Orders placed by 3pm Monday to Thursday will be delivered before 1pm the next business day, Orders after 3pm Friday through to midday Sunday will be delivered before 1pm on the following Monday (bank holidays excluded).

Royal Mail Tracked 24 Exceptions

HS, IM, KW15-17, PA49, PA60-PA75, PA78, PH30, PH41-PH44, ZE2-ZE3 postcodes will be delivered in 2-3 business days.

DPD Next Day delivery exceptions

Channel Islands, Northern Ireland, Isle of Man (2 Working Days), Scottish Highlands (2 Working Days) - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50, Scottish Islands (2-5 Working Days) - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3, Scilly Isles (2-5 Working Days) - TR21 - 25

Weekend deliveries are not available to AB30, BF1 and D1-24. Sunday deliveries are not available to BT1-99, PO30-41

We want you to be happy with your order and offer a 60 day no quibble guarantee on all products purchased through allbeauty. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product(s) to us within 60 days of receipt and we will refund you at the price you paid for the product(s). Please note we will not refund any postage you may have paid on the original order.

For reasons of hygiene and safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping or show any signs of having been used unless they are faulty. For faulty, damaged, unsatisfactory quality or incorrect item received please see separate section here.

Our Returns Policy does not affect your statutory rights.

For information on your cancellation rights under the Right of Cancellation (Consumer Contracts Regulations 2013) please refer to our Terms & Conditions.

Please package your product(s) securely in the original packaging and return to the address below. You will also need to include a brief letter including your name and address and an explanation as to why you are returning the product(s). This will enable us to refund the correct account.

UK, Isle of Man & Channel Island Customers only*

If the order you are returning does NOT contain perfumes, nail varnishes or aerosols then please click on the Royal Mail website link below and select Allbeauty from the Retailer list, then follow the on screen instructions to complete your return.

https://www.royalmail.com/track-my-return/pick-a-retailer

If the order you are returning DOES contain perfumes, nail varnishes or aerosols please follow these instructions instead. On a blank piece of paper or envelope please write 'Freepost ALLBEAUTY' (ALLBEAUTY must be in capitals) then underneath this write B76 9DL, then apply this to your parcel so that the original delivery label cannot be seen. Please note that nothing else is required to be written on the label apart from Freepost ALLBEAUTY and B76 9DL. Then take your parcel to your nearest Post Office. Please ensure any perfumes, nail varnishes or other flammable items being returned, have an ID8000 sticker on the package. These stickers are available from Post Office counters.

We always recommend obtaining a dated proof of postage receipt when posting, and retaining this until we confirm we have received your parcel. These receipts are also available from all Post Office counters.

For International Customers, we are unable at this time to offer a freepost address for returns. Delivery charges incurred will not be refunded. Your statutory rights are not affected.

Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials include:aerosol items, items containing flammable, volatile or corrosive chemicals, some alcohol based items and items that contain contents under pressure. At this time, The Republic of Ireland do not allow for returns to be sent via the post. Please contact us for further information.

We always recommend obtaining a dated proof of postage receipt when posting, and retaining this until we confirm we have received your parcel. These receipts are also available from all Post Office counters.