Delivery & Returns
FREE When You Spend Over HK$500
6 - 8 Business Days
In the unlikely event that you incur any additional sales tax charges, we will refund you fully upon proof of payment provided it is within 30 days of paying the tax. If you have any questions, please contact Customer Services.
Due to international aviation regulations, we cannot send certain beauty products to your chosen delivery country. We apologise for any inconvenience this might cause.
We want you to be happy with your order and offer a 60 day no quibble guarantee on all products purchased through allbeauty. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product(s) to us within 60 days of receipt and we will refund you at the price you paid for the product(s). Please note we will not refund any postage you may have paid on the original order.
For reasons of hygiene and safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping or show any signs of having been used unless they are faulty. For faulty, damaged, unsatisfactory quality or incorrect item received please see separate section here.
Our Returns Policy does not affect your statutory rights.
For information on your cancellation rights under the Right of Cancellation (Consumer Contracts Regulations 2013) please refer to our Terms & Conditions.
Please package your product(s) securely in the original packaging. You will also need to include a brief letter including your name and address and an explanation as to why you are returning the product(s). This will enable us to refund the correct account.
For International Customers, we are unable at this time to offer a freepost address for returns. Delivery charges incurred will not be refunded. Your statutory rights are not affected.
Allbeauty Fulfilment Services
Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials include:aerosol items, items containing flammable, volatile or corrosive chemicals, some alcohol based items and items that contain contents under pressure.
We always recommend obtaining a dated proof of postage receipt when posting, and retaining this until we confirm we have received your parcel. These receipts are also available from all Post Office counters.