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CAN I CONTINUE TO PLACE ORDERS ONLINE?

Yes, you can continue to place orders on our site and by phone. We are shipping as usual to the UK. If wishing to place an order for delivery outside the UK, please see our Delivery page for up to date guidance, taking into account government regulations from your region. We regret that we are unable to fulfil orders to Italy and Spain at this time due to current restrictions.

Is there likely to be a delay in the delivery time of my order?

We are fulfilling orders as usual and the Royal Mail are working hard to get your parcels delivered to you as per the times stated on our website. We will update our website if there are any changes announced by the Royal Mail service or the Government that could affect UK deliveries

HOW IS ALLBEAUTY ENSURING THAT ORDERS ARE SAFELY PACKAGED AND DELIVERED? WHAT SECURITY MEASURES HAVE BEEN PUT IN PLACE?

The safety of our staff is paramount to us and we are taking all possible precautions to protect our staff. We are following government guidelines rigorously in respect to social distancing and hand washing, and staff are working with face masks and gloves where possible. All our postal carriers are now offering contactless delivery, meaning that orders will be left in a safe space with no need to sign for this.

Are there are any delays for product returns?

Our product return with refund still encompasses a 90 day period, please see our Terms and Conditions for details, so you can shop securely in the knowledge that you are able to return items as usual. There should be no delay on returns as Royal Mail are doing their best to have their Post Offices open.

Is Customer Services operating as normal?

Our customer services team are working remotely, but are able to assist with any queries you may have as normal. We are also posting content updates regularly on our Social Media channels, with competitions and positive tips to keep motivated during isolation and we would love for you to join in the conversation.

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